Vervolgens de pakketten teruggestuurd en alleen het geld terug gekregen van 1 pakket. Nobody seems to know a thing and worst of all, nobody seems to care. Geen geld terug Heb in totaal 10 kledingstukken besteld bij Massimo Dutti, de kledingstukken kwamen in twee pakketten binnen. I can not comprehend that a gigantic clothing company like MD, does not have any customer service and does not have a rule regarding faulty items and warranty. The customer service via email, just tells me to Whatsapp them again.
I get mixed messages from Whatsapp (where I am told to contact MD - however they do not answer my question and treat me with such disrespect). I asked for them to show me where in the terms and conditions for a faulty garment, that the warranty is in the washing instructions - no one could answer this. I shopped for almost 900 €, so perhaps a little service could have been nice. But because I did that (this is a see through garment), they refuse to help me. Descubra el último folleto con las nuevas colecciones 2022 aquí: Catálogo actual. Catálogo Massimo Dutti con ofertas de temporada: para ahorrar más en sus compras. Tienda en línea: para comprar desde su hogar. Massimo Dutti Men Knit Cardigan Sweater 100 Cotton Navy Cottagecore Preppy EUC. Massimo Dutti Feel: un espacio especial para los clientes, donde éstos pueden obtener beneficios exclusivos. Massimo Dutti white cotton blouse in size 6 new. Regarding the washing instructions Bear in mind, that on Massimo Duttis tags, there is a line and a scissor that indicates that it should be cut off. Massimo Dutti Shirt Adult 2XL XXL Blue White Button Up Casual Long Sleeve Mens. But customer service in the Malaga store refuse to help me, because I cut off the washing instructions - even though I have the receipt and they cleary can see, that it is not my fault the garment in broken.
I have a broken garment, that is torn in the hem, due to poor quality. Worst customer service I have ever recieved. Worst customer service I have ever experienced!
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